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Support
HYDRA Complete Commerce Management features a variety of support options to fit your business needs.
Level 1 and Level 2 support are provided standard, at no additional cost. If you
prefer a more direct support option we offer Level 3 and Level 4 support for an
additional fee. Primary (Level 1) support within HYDRA, is handled by a robust in-application
help and training system. Users can view intuitive help for most items as well as
watch tutorial and training videos from within the application.
Level
1
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Integrated Support
Intuitive help within HYDRA and video tutorials give users access to nearly any
piece of information about configuring and using HYDRA Complete Commerce Management. This support
option is included at NO charge with HYDRA.
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Level
2
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Email Support
24/7 Email support allows you to ask specific questions regarding HYDRA. This support
option is included at NO charge with HYDRA. Email support is offered 24/7.
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Level
3
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Phone and Web Meeting Support
This support option allows our staff to give live demos within HYDRA on the client's
machine. This support option can be used for training, configuration, or issue resolution.
Standard phone support is available 8:00AM – 5:00PM M-F PST. Phone and Web Meeting
Support is available at an additional charge to the standard HYDRA subscription.
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Level
4
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On-Site Support
Sometimes the best way to conduct training, configuration, or issue resolution is
face-to-face. For these instances we offer our On-Site Support option. On-Site support
must be scheduled in advance, please Contact Us for details.
On-Site Support is available at an additional charge to the standard HYDRA subscription.
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 Continue
If you have questions or need any additional information, please feel free to contact
our Sales Department at
(509) 340-3747 or via e-mail at info@threegate.com
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